All Your Questions Answered
When Can I Start?
If there are suitable appointments available in the current month, you are welcome to commence immediately! Otherwise, your membership will commence on the first day of the next calendar month.
Can I Change My Membership Type?
You are welcome to change your membership type by completing the Membership Alteration Form available on this website. The change of Membership type will come in to affect in the following month for applications submitted prior to the 20th of the month, and in the month after that for applications submitted after the 20th of the month.
Is There a Minimum Period?
Yes, 3 months. Please contact me directly if there are exceptional circumstances that prevent you from continuing your membership for the first three months. Your membership can be cancelled any time after this by completing the Membership Alteration Form on the website and submitting it prior to the 21st of the month.
Alternatively, you may cancel during the first three months by submitting a completed Membership Alteration Form and paying the balance of full treatment costs for those treatments taken during your membership.
When Should I Book My Treatments?
It's a great idea to book your treatment/s a month or so ahead to ensure that your desired day and time are available! If I am unable to accomodate an appointment request made prior to the 15th of the month, I will carry it over to the following month.
What If I Can't Attend My Appointment At The Last Minute?
A minimum of 24 hours notice of cancellation is really appreciated. Of course, in exceptional circumstances I will reschedule your appointment to another time. However, no show appointments will not be rebooked.
What If I Get Sick, Injure Myself, Am Going Away?
You may suspend your membership after the minimum three month period by completing the Membership Alteration Form. The minimum suspension period is one month with a maximum total of 4 months in any 12 month period. Requests for back-dating of suspensions must be made in writing and accompanied by a Medical Certificate.
Can I Give My Membership To Someone Else Or Transfer My Membership?
Sorry, I’m afraid not.
How Is The Money Taken From My Account?
I use a safe and reputable company called Ezidebit to make the transaction. When joining "BE Radiant and Relaxed”, you sign a written authorization giving them permission to debit the set fee from your chosen bank account or credit card (AMEX not available). This takes place on the last Thursday of the month and you can choose to receive a reminder SMS the day before so that you can ensure the money is available. Should the last Thursday fall on a public holiday, your direct debit will be taken on the next business day. Please remember to let me know if your card details change by completing a Membership Alteration Form.
I will be absorbing all the Ezidebit fees for setting up your membership and taking your transactions to keep the membership simple and great value. However, if your debit is returned unpaid by your financial institution, you will be responsible for payment of the debit plus an additional $10.00 to cover return fees and administrative costs.
If there is a change in membership fees, I will advise you in writing a minimum of one month prior to the price change coming into effect.
Can I Cancel My Membership & Re-Join?
Yes, however this would be viewed as a new membership so the minimum three month membership still applies