All Your Questions Answered
When Can I Start?
If there are suitable appointments available in the current month, you are welcome to commence immediately! Otherwise, your membership will commence on the first day of the next calendar month.
Can I Change My Membership Type?
You are welcome to change your membership type by completing the Membership Alteration Form available on this website. The change of Membership type will come in to affect in the following month for applications submitted prior to the 20th of the month, and in the month after that for applications submitted after the 20th of the month.
Is There a Minimum Period?
Yes, 3 months. Please contact me directly if there are exceptional circumstances that prevent you from continuing your membership for the first three months. Your membership can be cancelled any time after this by completing the Membership Alteration Form on the website and submitting it prior to the 21st of the month.
Alternatively, you may cancel during the first three months by submitting a completed Membership Alteration Form and paying the balance of full treatment costs for those treatments taken during your membership.
How do I pay my Membership?
I’ve simplified the payment method for “BE Radiant and Relaxed” Membership to keep your banking details safe with you and to save adding fees to your membership. Members are asked to pay the appropriate fee for their chosen membership by direct deposit to the account below on the 21st of the month (so that Be Well will receive payment before the first day of the following month). This way your membership is paid up in advance and you can enjoy all membership benefits for the whole month. You are welcome to choose to receive a reminder SMS the day before your payment is due – just tick the box on your Application Form!
Account Name: Be Well Holistic Therapies
Account Number: 476 032 905
Please include your full name in the details section so I know who the payment is from – Thank You!
If there is a change in membership fees, I will advise you in writing a minimum of one month prior to the price change coming into effect.
When Should I Book My Treatments?
It’s a great idea to book your treatment/s a month or so ahead to ensure that your desired day and time are available! If I am unable to accomodate an appointment request made prior to the 15th of the month, I will carry it over to the following month.
What If I Can’t Attend My Appointment At The Last Minute?
A minimum of 24 hours notice of cancellation is really appreciated. Of course, in exceptional circumstances I will reschedule your appointment to another time. However, no show appointments will not be rebooked.
What If I Get Sick, Injure Myself, Am Going Away?
You may suspend your membership after the minimum three month period by completing the Membership Alteration Form. The minimum suspension period is one month with a maximum total of 4 months in any 12 month period. Requests for back-dating of suspensions must be made in writing and accompanied by a Medical Certificate.
Can I Give My Membership To Someone Else Or Transfer My Membership?
Sorry, I’m afraid not.
Can I Cancel My Membership & Re-Join?
Yes, however this would be viewed as a new membership so the minimum three month membership still applies.